---

Kewe Energy Drink: Refund Policy

 

Fuel Your Potential, With Confidence.

At Kewe Energy Drink, we stand by the quality and efficacy of our products. Our commitment to "Kinetic Energy With Excellence" extends to your satisfaction with every sip. We understand that sometimes things don't go as planned, and we're here to help ensure your experience with Kewe Energy is positive.

Please review our refund policy carefully.

---

 

1. General Return & Refund Conditions

 

• Eligibility Window: You may request a return or refund for your Kewe Energy Drink purchase within 30 days from the date of delivery.

• Proof of Purchase: All returns and refund requests must be accompanied by valid proof of purchase (e.g., your order number, receipt, or confirmation email).

• Condition of Product (for Returns):

  • For health and safety reasons, we cannot accept returns of opened or partially consumed Kewe Energy Drink cans or packs unless the product is deemed defective or damaged upon arrival.

  • If you are returning an unopened, undamaged product, it must be in its original packaging and in the same condition that you received it.

• Non-Returnable Items:

  • Gift cards

  • Merchandise (e.g., apparel, bottles, hats) that has been worn, used, washed, or is not in its original, resalable condition.

  • Items purchased from third-party retailers (please contact the retailer directly for their refund policy).

  • Products explicitly marked as final sale or non-returnable at the time of purchase.

---

 

2. Damaged or Defective Products

 

If your Kewe Energy Drink products arrive damaged or are defective, we are committed to making it right.

• Notification: You must notify us within 7 days of delivery if your product is damaged or defective.

• Required Evidence: Please provide clear photographic or video evidence of the damage or defect (e.g., crushed cans, leaking cans, foreign objects, or clear quality issues). This helps us improve our packaging and quality control.

• Resolution: Upon verification of the damage or defect, we will, at our discretion, offer:

  • A full refund for the affected products.

  • A replacement shipment of the affected products at no additional cost.

  • A credit towards a future purchase.

  • Do not dispose of the damaged product until instructed by our customer service team, as we may arrange for its return or further inspection.

---

 

3. Order Issues (Wrong Item, Missing Item)

 

If you received the wrong item or an item was missing from your order:

• Notification: Please contact us within 7 days of delivery.

• Required Evidence: Provide your order number and, if applicable, a photo of the incorrect item received.

• Resolution: We will promptly investigate and arrange for the correct items to be shipped to you, or issue a refund for missing items.

---

 

4. Change of Mind / Unopened Product Returns

 

While we encourage you to try Kewe Energy Drink with confidence, if you wish to return an unopened, undamaged product due to a change of mind:

• Notification: You must notify us within 30 days of delivery.

• Shipping Costs: The customer is responsible for all shipping costs associated with returning the unopened product.

• Refund Amount: Upon receipt and inspection of the returned product, a refund will be issued for the purchase price of the product, minus any original shipping costs.

---

 

5. How to Initiate a Return or Refund

 

To request a return or refund, please contact our Customer Excellence Team:

• Email: support@keweenergy.com

• Subject Line: Refund Request - Order #

• Please include the following information in your email:

  • Your full name

  • Order number

  • Date of purchase

  • Reason for return/refund (e.g., damaged, wrong item, change of mind)

  • Relevant photos or videos, if applicable

Our team will review your request and guide you through the next steps.

---

 

6. Refund Processing

 

• Once your return is received and inspected (if applicable), or your refund request is approved, we will send you an email notification.

• Refunds will be processed within 7-10 business days and a credit will automatically be applied to your original method of payment. Please note that it may take additional time for the refund to appear on your bank or credit card statement.

---

 

7. Exchanges

 

We generally do not offer direct exchanges. If you need a different product, please follow the refund process for the unwanted item and place a new order for the desired item.

---

 

8. Patreon & Subscription-Based Pledges

 

For pledges or subscriptions made via our "Kewe Energy Drink Official" Patreon page:

• Refund policies for recurring pledges are governed by Patreon's platform terms. Please manage your pledge directly through your Patreon account settings.

• For one-time founding supporter pledges that include physical rewards, our refund policy as outlined above applies to the physical product component (e.g., damaged cans, incorrect merchandise). The foundational support aspect of the pledge is generally non-refundable once the benefits of that tier (e.g., digital access, special recognition) have been granted or initiated.

---

Kewe Energy Drink reserves the right to modify this refund policy at any time. Any changes will be posted on this page.

Last Updated: July 24, 2025